How can we help?

Sidekick is a whitelabel conversational character layer for iGaming operators. It drops into your casino site via a single script tag and gives your players a brand persona, narrative missions, and gamified rewards.

Think of it as the conversational glue between your player and your operator backend. The character isn't a generic chatbot — it's tuned to your brand, your audience, your offers, your tone.

What Sidekick is NOT

• Not an LLM-based chatbot. We use scripted templates (compliance + zero latency + predictable cost).
• Not a CRM. It complements your Optimove/Smartico/Iterable.
• Not a casino platform. It plugs into yours.

1. Sign in to the admin dashboard (magic link via email).
2. Create your character — use AI generator (recommended) or build manually. Either way, takes 90 seconds.
3. Pick a journey template from the marketplace — First-Timer / Lapsed VIP / Christmas / Weekend Sport / etc. Or build from scratch in the canvas.
4. Copy your script tag from Develop → Integration → paste into your operator site footer.
5. Forward server events to /api/v1/events with your secret key.

You're live. Open the sandbox to test, the play page to demo with stakeholders.

Three layers stacked:

• Frontend widget (1 script tag) — chat bubble + chat panel embedded in your operator site. Renders the character, missions, rewards.
• Edge runtime (Cloudflare Workers) — receives events from your backend, processes mission engine, sends real-time updates to the widget, fires webhooks back to you when rewards need fulfilling.
• Admin dashboard — configure character, build journeys, edit missions, see players, view analytics.

Latency end-to-end is <50ms p95 globally (edge-deployed). Compliance-friendly: no inference at runtime, just deterministic template lookups.